Page 35 - RFU Strategic Plan 2017
P. 35

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                                         key performance indicators






                    Values                                                                  Fans
                                                                                         30% increase in our
                   Achieve overall Net      Protect              Engage                digital and database reach
                  Promoter Score of 60
                                                                                           Brand
                    Players                                                         10% increase in our brand metrics
                   Achieve overall Net                                               as defined by the brand tracker
                  Promoter Score of 60
                                                                                         Revenue
                     Clubs                                                           Over £650m revenue generated

                   Achieve overall Net
                  Promoter Score of 60
                                                 £443m


                                                 invested in rugby


                                                                                              7s
                    Teams                                                            Medal at Rugby World Cup 7s,
                10% increase in the number                                               San Francisco 2018
                 of active male and female
                  (14+) 15-a-side teams                                                     Men

                                                                                  Win the Rugby World Cup, Japan 2019
                   Matches
               20% increase in the number of                                             Olympics
                15-a-side matches played                                         Medal at the Olympic Games, Tokyo 2020

                    Players                   Grow                  Win                   Women
               10% increase in the number of
                active rugby union players                                                Win the Women's
                                                                                       Rugby World Cup, 2021*



                                                           RFU
                                                        STRATEGIC PLAN             *The Women's Rugby World Cup 2021
                                                         2017 - 2021               falls outside this Strategic Plan, but will
                                                                                   be a focus of our work during this period
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